Shipping & Delivery

At Carpengo, we are committed to ensuring that your order reaches you safely and in good condition.

Delivery

Orders placed on Carpengo.com are processed and shipped to the address provided at the time of purchase.

Once your order has been shipped, you will receive the relevant shipping details, including the courier docket number/AWB number, where applicable.

Delivery-Related Issues

If you have any concerns regarding the delivery or condition of your order, please contact our Customer Support team within 24 hours of receiving the product.

For damaged products, please share unboxing video and clear photographs of the product along with the invoice so that we can review the issue and assist you further.

Incorrect or Wrong Product

If you receive a wrong product or an incorrect size, please contact us within 15 days from the date of delivery. Subject to eligibility and availability, the product may be returned or exchanged.