Privacy Policy

Effective Date: 30/09/2026

At Carpengo, we respect your privacy and are committed to protecting the personal information you provide while using Carpengo.com.

This Privacy Policy explains how Carpengo may collect, use, and protect your personal information when you visit our website, place an order, or contact us.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

  • Name

  • Email address

  • Mobile/WhatsApp number

  • Billing and shipping address

  • Order and purchase details

  • Information you provide when contacting our Customer Support team

  • Any other information you voluntarily provide to us

We collect only information that is reasonably required to provide our products and services and communicate with you.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders

  • Deliver products to your provided address

  • Communicate with you regarding your orders

  • Respond to customer support, return, exchange, delivery, or cancellation requests

  • Provide information relating to our products and services

  • Maintain and improve your shopping experience

  • Comply with applicable legal and regulatory requirements

3. Sharing of Information

Carpengo does not sell your personal information.

Your information may be shared where reasonably necessary to fulfil your order or provide the services you have requested, or where disclosure is required by applicable law or a lawful authority.

4. Protection of Your Information

Carpengo takes reasonable measures to protect the personal information provided to us against unauthorised access, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

5. Your Choices and Rights

You may contact us to request information regarding the personal data we hold about you and, where applicable, request correction or deletion of your personal information.

Where processing is based on consent, you may also withdraw your consent, subject to applicable law and any consequences that may arise from such withdrawal.

These rights are subject to applicable legal requirements and exceptions. The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 provide a framework for consent, access, correction, erasure and grievance redressal in applicable circumstances. (India Code)

6. Cookies and Website Technologies

Carpengo.com may use cookies or similar website technologies where necessary for the functioning and operation of the website.

You may manage available cookie settings through your browser or device settings.

7. Third-Party Services

Our website may rely on third-party services necessary for operating the website, processing orders, payments, or delivering products. Such services may process information only as necessary for the relevant service or transaction and may have their own privacy policies.

8. Children's Privacy

Carpengo does not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements.

Any updated version will be published on Carpengo.com with the revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Carpengo
Email: info.carpengo@gmail.com
WhatsApp: 8887903491
Address: Raghaipur, Jasa Baghaura, Mirzapur, Uttar Pradesh – 231313, India